Privacy Policy
1. Introduction
This Privacy Policy explains how Hotel Resort UK ("we", "us", "our") collects, uses and protects personal information when you visit hotel-resort-uk.com (the "Website") or submit an enquiry to us. We are committed to handling your information responsibly and in line with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect the following categories of information:
- Enquiry information: your name, email address, and any details you choose to include when contacting us through our enquiry form or by email.
- Technical information: standard information such as browser type, device type and pages visited, collected automatically through cookies and similar technologies as described in our Cookie Policy.
We do not knowingly collect payment details, government identification numbers, or special category data through this Website. Reservations and payments are handled directly with our front-of-house team, not through this site.
3. How We Use Your Information
- To respond to enquiries submitted through our contact form or by email.
- To understand how visitors use the Website, so we can improve its content and performance.
- To comply with legal obligations where applicable.
4. Legal Basis For Processing
We process personal information on the basis of your consent (for example, when you submit an enquiry) and our legitimate interest in operating and improving this Website.
5. Data Sharing
We do not sell personal information. We may share limited information with trusted service providers who help us operate this Website (such as hosting providers), under appropriate confidentiality obligations. We do not share your information with third parties for their own marketing purposes.
6. Data Retention
We retain enquiry information only for as long as necessary to respond to your request and for a reasonable period afterwards for record-keeping purposes, after which it is securely deleted.
7. Your Rights
Under UK data protection law, you have the right to request access to, correction of, or deletion of your personal information, and to object to certain processing. To exercise these rights, please contact us using the details below.
8. Children's Privacy
This Website and the services it describes are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.
9. Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Hotel Resort UK
Ashcombe Park Estate, Fawley Road
Henley-on-Thames, Oxfordshire RG9 4LP, United Kingdom
Email: supp@hotel-resort-uk.com