Responsible Gambling Policy

Last updated: 1 June 2026

1. Strict Age Requirement

Access to the gaming lounge and all licensed bar areas at Hotel Resort UK is restricted to guests aged 18 and over, without exception. Valid photographic identification — a passport or a driving licence — is required to enter the gaming lounge and may be requested at any time by our staff.

Guests who cannot provide valid identification, or who appear to be under the age of 18, will be asked to leave the gaming lounge area. This policy is applied consistently and is not subject to discretion by front-of-house staff.

2. Our Approach To Responsible Play

The gaming lounge exists as one part of a broader hospitality offering at Hotel Resort UK. We want every guest's experience in the lounge to remain an enjoyable and controlled part of their evening, not a source of harm. To support this, we ask staff to remain attentive to guests who may show signs of distress, frustration or fatigue while in the lounge, and to offer a quiet word or a break when appropriate.

Guidance we encourage guests to follow

• Set a personal time and spending limit before visiting the lounge, and keep to it.
• Treat time in the lounge as entertainment, not as a way to recover losses or earn income.
• Avoid the lounge when tired, upset, or under the influence of alcohol beyond a moderate level.
• Take regular breaks and combine your evening with dinner, the bar or simply resting in your room.
• Never gamble with money set aside for essential expenses.

3. Self-Exclusion

Any guest who wishes to be excluded from the gaming lounge — for the duration of their stay or on an ongoing basis — may request this confidentially from any member of staff or via our contact page. Self-exclusion requests are recorded and respected by the wider team without requiring an explanation.

4. Support Resources

If you or someone you know may be experiencing difficulty controlling their gambling, free and confidential support is available from independent national organisations, including:

• GamCare — National Gambling Helpline: 0808 8020 133 (free, 24/7)
• BeGambleAware — information and support for anyone affected by gambling harm
• Gamblers Anonymous UK — peer support meetings across the United Kingdom

These organisations are independent of Hotel Resort UK and can offer confidential advice regardless of whether you have visited our lounge.

5. A Note On This Website

This website is an informational site describing Hotel Resort UK's hotel, dining and on-site gaming lounge facilities. It does not offer online gambling, wagering, or any form of real-money gaming, and no gambling transaction can be initiated through this website. The gaming lounge described here operates on our physical premises only, subject to the identification checks outlined above.

6. Contacting Us

Questions about this policy, or requests relating to self-exclusion, can be sent to supp@hotel-resort-uk.com or via our contact page.